Case Study Essay Example | Topics and Well Written Essays - 750 words - 29

Case Study - Essay Example This is also vital in increasing the customer numbers of the business which has increased the profitability. (Anonymous, 2010) Andy Garafallos success in the restaurant business does not come in solidarity but with the help of her three managers; Kelly, Daniella and Patrick. The manager’s attributes have been instrumental in the growth of the business. Kelly who is the kitchen manager exhibits good leadership skills. This can be observed in her ordering ability. This implies that she has taken control in the kitchen for work to flow effectively. She is also efficient in her work. This is important for a manager for it avoids wastes during the production process and this ensures that the profits are maximized. Kelly also is honest which a key characteristic of a good manager is. This enables that finances are held accountable without embezzlement and that she remains loyal to the job. Kelly has such difficulty getting along with the salespeople, delivery people, and wait staff. She need to improve her collaboration skills to enable her go along well with the salespeople. Danniella has strong communication skills. This ability enables him to convince and also understand the customers’ needs. This is vital for the growth and sustainability of the business. This consideration of putting the customers first is key to make them loyal to the business. She is also collaborative and this enable her to be very hospitable and welcoming to the customers which ensures that the customers comes again.However,Danniella needs to improve in her critical thinking and not become lousy in numbers. Her relationship with customers should go a long way to increase them. Patrick is ethical and has communication skills to make the customers to come. This is important in the business since customers tend to understand the products that are offered by the business.